Refund Policy

At filterremover.net, we aim to provide a reliable AI photo filter remover and related image tools. If you need to cancel a subscription, visit your Billing page to manage or cancel through the self-service portal. For refund requests, contact us by email or support ticket—review the policy below to confirm eligibility and what to include. We typically respond within 24 hours.

Refund eligibility

Time limit

Refund requests must be submitted within 3 days of purchase. After this window, we are generally unable to process refunds.

Credit usage

Accounts that have used more than 30 credits are not eligible for a refund, regardless of the purchase date. This includes credits spent on filter removal, old photo restore, virtual try-on, face swap, or any other paid generation on the platform.

Subscriptions vs. one-time purchases

• Subscriptions: You may cancel at any time from Billing. Cancellation stops future renewals; it does not automatically refund the current billing period unless you meet the eligibility rules above.
• Credit packs and one-time payments: Refunds are reviewed case by case when submitted within the time limit and before excessive credit use.

Non-refundable cases

We may decline refund requests when:

• The request is submitted after the 3-day window.
• More than 30 credits have been consumed on the account.
• The purchase was made through a payment method or region where refunds are restricted by the processor.
• We detect abuse, fraud, or a violation of our Terms of Service or Acceptable Use Policy.

How to request a refund

Every refund is reviewed manually. If you believe you meet the eligibility criteria, contact us using either method below:

Option 1: Email

Send a message to the contact email address shown on our website (footer or pricing page). Use the subject line Refund Request so we can prioritize your message.

Option 2: Support ticket

Sign in and open Support tickets. Create a new ticket with category Billing / Refund (or the closest available option) and include the details listed below.

What to include

Whether you email us or open a ticket, please provide:

1. Account email — the address tied to your filterremover.net account.
2. Order or payment reference — order number, invoice ID, or transaction ID from your receipt.
3. Purchase date — when the charge occurred.
4. Reason for the request — a brief explanation (e.g., accidental purchase, service not as expected).
5. Confirmation — that the request is sent within 3 days of purchase and that fewer than 30 credits have been used since that purchase, if applicable.

Incomplete requests may delay review.

Processing refunds

After we receive your request, our team will verify the account, payment record, and credit usage. We will reply by email or through your ticket thread with our decision.

If approved, refunds are issued to the original payment method used for the purchase. Processing times depend on your bank or payment provider and may take 5–10 business days (or longer in some regions) after we submit the refund.

If declined, we will explain why and what alternatives may be available (for example, account credit in exceptional cases—at our discretion only).

Subscription cancellation (no refund)

If you only want to stop future charges and do not need a refund, you do not need to contact support:

1. Sign in to filterremover.net.
2. Go to Billing.
3. Cancel the active subscription through the billing portal.

Your access and remaining credits continue according to the plan terms until the end of the current billing period unless otherwise stated at checkout.

Changes to this policy

We may update this Refund Policy from time to time. Revisions will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy.

Contact

For questions about refunds, billing, or this policy:

• Email: use the contact address published on filterremover.net.
• Support ticket: Settings → Tickets (sign-in required).

We aim to respond within 24 hours on business days.